Shipping policy
SHIPPING POLICY
Last Updated: September 3, 2026
Thank you for shopping with The Panther Don. This Shipping Policy explains how orders placed through www.thepanterdon.com are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment has been successfully authorized.
Processing times may vary depending on product availability, supplier availability, fulfillment location, order volume, holidays, weekends, and other operational factors.
Processing time is separate from shipping transit time.
2. Shipping Estimates
Estimated shipping or delivery dates shown on our website are estimates unless specifically stated as guaranteed.
Actual delivery times may vary due to:
• Carrier delays
• Weather conditions
• Holidays
• High order volume
• Supplier or fulfillment delays
• Transportation disruptions
• Incorrect or incomplete shipping information
• Events outside our reasonable control
We will make reasonable efforts to fulfill orders within the timeframes communicated at checkout.
3. Third Party Fulfillment
Some products sold by The Panther Don may be stored, printed, packaged, shipped, or fulfilled by third party suppliers, manufacturers, distributors, or fulfillment partners.
Because of this, products within the same order may occasionally arrive in separate packages.
Shipping times may also vary between products.
4. Shipping Charges
Shipping charges, when applicable, are calculated and displayed during checkout before the order is completed.
Shipping rates may vary based on:
• Product type
• Package size
• Package weight
• Shipping destination
• Shipping method
• Supplier or fulfillment location
Shipping charges are subject to change before an order is completed.
5. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
The Panther Don is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by law.
If an order has not yet entered fulfillment, we may attempt to correct an address when contacted promptly. Address changes cannot be guaranteed once processing or shipment has begun.
6. Tracking Information
When tracking information is available, it may be provided by email, account notification, or another method associated with your order.
Tracking information may take time to update after a shipping label has been created.
A shipping label being created does not always mean the carrier has physically received the package.
7. Delayed Shipments
Shipping and fulfillment delays may occasionally occur.
If an order cannot be shipped within the timeframe originally stated or otherwise required by applicable law, we will handle the delay in accordance with applicable consumer protection requirements.
Where required, customers may be given the option to agree to a revised shipping timeframe or cancel the affected order for a refund.
8. Lost Packages
If tracking information indicates that a package has not arrived or appears lost in transit, please contact us as soon as reasonably possible.
We may require cooperation with a carrier investigation before issuing a replacement, refund, or other resolution.
Any replacement or refund will be handled according to the circumstances of the order and applicable law.
9. Packages Marked Delivered
If a carrier marks a package as delivered but you cannot locate it, we recommend first checking:
• Around the delivery location
• With household members
• With neighbors
• With apartment or property management
• With the shipping carrier
Please contact us promptly if the package still cannot be located.
We may require documentation or carrier confirmation before determining the appropriate resolution.
To the fullest extent permitted by law, The Panther Don is not responsible for theft occurring after confirmed delivery to the shipping address provided by the customer.
10. Damaged Packages
If an item arrives damaged, please contact us promptly after delivery.
We may request photographs of:
• The damaged product
• The packaging
• The shipping label
• Any visible carrier damage
This information may be required to evaluate the claim or submit a claim with the carrier or fulfillment provider.
11. Refused or Undeliverable Packages
Packages may be returned to the sender when:
• The address is incorrect
• The address is incomplete
• Delivery is refused
• The carrier cannot complete delivery
• The package is not claimed
Additional shipping charges for reshipment may be the customer's responsibility when permitted by law and when the delivery issue resulted from information or actions attributable to the customer.
12. Multiple Shipments
Orders containing multiple products may be shipped separately.
Receiving one package does not necessarily mean the entire order has been delivered.
Separate tracking numbers may be provided when available.
13. International Shipping
If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally not included in the product price or shipping charge unless specifically stated otherwise.
International delivery times may vary because of customs processing and other factors outside our direct control.
14. Shipping Restrictions
We reserve the right to restrict shipping to certain addresses, regions, countries, postal boxes, freight forwarding services, or other destinations when necessary because of carrier limitations, fraud concerns, legal restrictions, supplier limitations, or fulfillment requirements.
15. Order Cancellation After Shipment
Once an order has entered fulfillment or has been transferred to a shipping carrier, cancellation may no longer be possible.
If cancellation is unavailable, the customer may need to follow our Return and Refund Policy after receiving the order.
16. Events Outside Our Reasonable Control
We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation failures, government actions, labor interruptions, supplier outages, public emergencies, internet outages, or similar events.
This provision does not eliminate any consumer rights that cannot legally be waived.
17. Contact Us
For questions about shipping or an existing order, please contact The Panther Don through the contact information provided on:
Please include your order number when contacting us about an existing purchase.